TAG

# User Experience

2026-11-01

Top 100 Product Managers #46 | Eric Yuan: Rejected for a US Visa 8 Times, He Left Cisco to Rebuild Video Calls and Turned One Frictionless Link into Global Infrastructure

[Top 100 Product Managers · #46] When Cisco VP of Engineering Eric Yuan quit his seven-figure job in 2011 to build yet another video conferencing tool, nearly every Silicon Valley VC thought he was crazy—Microsoft had Skype, Cisco had WebEx, Apple had FaceTime. Yet Yuan saw what every incumbent ignored: not a single WebEx customer was actually happy. Here is how 'one-click join without registration' and resilient packet-loss engineering turned Zoom into the backbone of global collaboration.

2026-10-31

AirPods: Mocked on Launch Day as 'Cordless Electric Toothbrush Heads,' How One Lid-Opening Detail Built a $15B+ Juggernaut

[DO AI PM Top 100 Greatest Products · #36 AirPods] In September 2016, when Apple killed the century-old 3.5mm headphone jack on the iPhone 7 and unveiled $159 wireless AirPods, the entire internet mocked them as severed hairdryers and electric toothbrush heads. Three years later, AirPods alone generated more annual revenue than Spotify, Twitter, Shopify, or AMD. Here is how a 88.3-point hardware masterpiece (EXP 92 · BIZ 90) invented the 300-million-unit TWS industry by eliminating five steps of Bluetooth friction.