2026-11-01
Top 100 Product Managers #46 | Eric Yuan: Rejected for a US Visa 8 Times, He Left Cisco to Rebuild Video Calls and Turned One Frictionless Link into Global Infrastructure
[Top 100 Product Managers · #46] When Cisco VP of Engineering Eric Yuan quit his seven-figure job in 2011 to build yet another video conferencing tool, nearly every Silicon Valley VC thought he was crazy—Microsoft had Skype, Cisco had WebEx, Apple had FaceTime. Yet Yuan saw what every incumbent ignored: not a single WebEx customer was actually happy. Here is how 'one-click join without registration' and resilient packet-loss engineering turned Zoom into the backbone of global collaboration.
